The St. Louis Cardinals have announced the following ticket refund policy for April and May games at Busch Stadium impacted by the COVID-19 shutdown:
- Season Ticket Holders will receive an account credit to be used on a future game. If a refund is desired, Season Ticket Holders should email seasonticketrefunds@cardinals.com or contact their personal Account Executive.
- Single-game and Theme Ticket buyers will be refunded the full purchase price, including all fees. This refund will be automatically credited back to the original credit card used for purchase. Tickets do not need to be returned to receive the refund, unless purchased with cash in person at the Busch Stadium Box Office.
- Pack buyers will receive a pro-rated refund based on the number of impacted games within the pack. This refund will be automatically credited back to the original credit card used for purchase. Pack tickets do not need to be returned to receive the refund, unless purchased with cash in person at the Busch Stadium Box Office.
- All-Inclusive and Party Suite ticket buyers of 20+ tickets will be contacted directly by a Cardinals representative regarding their refund options. Buyers of 19 or fewer tickets will be refunded the full purchase price, including all fees. This refund will be automatically credited back to the original credit card used for purchase. All-Inclusive/Party tickets do not need to be returned to receive the refund, unless purchased with cash in person at the Busch Stadium Box Office.
- Cardinals Luxury Suite holders will be contacted directly by a Cardinals representative regarding their suite refund options.
- Group Leader will be contacted directly by a Cardinals representative regarding their specific group ticket refund options.
- Small Group Ticket holders will be refunded the full purchase price, including all fees. This refund will be automatically credited back to the original credit card used for purchase. Tickets do not need to be returned to receive the refund, unless purchased with cash in person at the Busch Stadium Box Office.
- Tickets purchased in person at the Busch Stadium Box Office with cash will need to be returned in order to receive a refund. Fans holding these tickets can utilize the printable refund form found at cardinals.com/refund to obtain a refund via mail.
- Fans who purchased tickets on StubHub, or any other secondary ticket provider, should contact the provider’s customer service staff regarding their impacted game tickets. The Cardinals are not able to facilitate any ticket credits, exchanges or refunds for tickets not purchased directly through the Cardinals.
A list of impacted games are as follows:
- April 2, 4-5 vs. Orioles
- April 6-9 vs. Dodgers
- April 20-22 vs. Reds
- April 24-26 vs. Marlins
- May 4-6 vs. Padres
- May 8-10 vs. Mets
- May 18-21 vs. Braves
- May 22-24 vs. Diamondbacks
- May 29-31 vs. Pirates
Fans can view all of their ticket refund information at cardinals.com/update.